Shipping Policy

Shipping Policy for MTM Beauty

At MTM Beauty, we aim to provide a seamless and efficient shipping experience. This policy outlines the shipping options, timelines, costs, and related details to ensure clarity for our customers.

1. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Options and Costs

We offer various shipping methods to suit your needs:

  • Standard Shipping: Estimated delivery within [1-3 business days].
  • Shipping costs are calculated at checkout based on your location and the selected shipping method.

3. International Shipping

  • MTM Beauty ships globally. Delivery times and costs for international orders may vary depending on the destination and customs processing.
  • Customers are responsible for any customs duties, taxes, or additional fees required by their country.

4. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • You can track your order status directly on the courier's website.

5. Delivery Timeframes

  • Estimated delivery times are provided at checkout. However, actual delivery times may vary due to unforeseen circumstances such as weather, customs delays, or carrier issues.
  • MTM Beauty is not responsible for delays caused by shipping carriers or customs.

6. Undelivered or Lost Packages

  • If your package is lost or undelivered, please contact us at info@mtmgroups.com with your order details.
  • We will work with the carrier to resolve the issue. Refunds or replacements will be provided based on the outcome of the investigation.

7. Incorrect Address

  • Customers are responsible for providing accurate shipping details.
  • MTM Beauty is not responsible for delays or losses caused by incorrect or incomplete addresses.

8. Damaged Items During Shipping

  • If your order arrives damaged, please contact us within 48 hours of delivery.
  • Provide photos of the damaged item and packaging to help us process a replacement or refund.

9. Changes to Orders

  • Changes to shipping addresses or order details must be requested before the order is shipped.
  • Once an order is dispatched, changes cannot be accommodated.

10. Contact Us

For any shipping-related inquiries or assistance, please contact:
MTM Beauty
Email: info@mtmgroups.com
Phone: +971585658685
Address: Dubai DU, United Arab Emirates

By placing an order with MTM Beauty, you agree to the terms outlined in this Shipping Policy. Thank you for shopping with us!