Shipping Policy

Shipping Policy for MTM Beauty

At MTM Beauty, we aim to provide a seamless and efficient shipping experience. This policy outlines the shipping options, timelines, costs, and related details to ensure clarity for our customers.

1. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Options and Costs

We offer various shipping methods to suit your needs:

  • Standard Shipping: Estimated delivery within [1-3 business days].
  • Shipping costs are calculated at checkout based on your location and the selected shipping method.

3. International Shipping

  • MTM Beauty ships globally. Delivery times and costs for international orders may vary depending on the destination and customs processing.
  • Customers are responsible for any customs duties, taxes, or additional fees required by their country.

4. Order Tracking

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • You can track your order status directly on the courier's website.

5. Delivery Timeframes

  • Estimated delivery times are provided at checkout. However, actual delivery times may vary due to unforeseen circumstances such as weather, customs delays, or carrier issues.
  • MTM Beauty is not responsible for delays caused by shipping carriers or customs.

6. Undelivered or Lost Packages

  • If your package is lost or undelivered, please contact us at info@mtmbeauty.com with your order details.
  • We will work with the carrier to resolve the issue. Refunds or replacements will be provided based on the outcome of the investigation.

7. Incorrect Address

  • Customers are responsible for providing accurate shipping details.
  • MTM Beauty is not responsible for delays or losses caused by incorrect or incomplete addresses.

8. Damaged Items During Shipping

  • If your order arrives damaged, please contact us within 48 hours of delivery.
  • Provide photos of the damaged item and packaging to help us process a replacement or refund.

9. Changes to Orders

  • Changes to shipping addresses or order details must be requested before the order is shipped.
  • Once an order is dispatched, changes cannot be accommodated.

10. Contact Us

For any shipping-related inquiries or assistance, please contact:
MTM Beauty
Email: info@mtmbeauty.com
Phone: +971585658685
Address: Al Masraf Building, 805, 8th Floor, Baniyas, Dubai DU, United Arab Emirates

By placing an order with MTM Beauty, you agree to the terms outlined in this Shipping Policy. Thank you for shopping with us!