Refund policy

Return Policy for MTM Beauty

At MTM Beauty, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward return and exchange process.

1. Eligibility for Returns

You may return or exchange products under the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • The return must be initiated within 14 days of receiving your order.
  • Items purchased on sale or as part of promotions are not eligible for return unless defective.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Opened or used products.
  • Products without their original packaging or labels.
  • Gift cards and promotional items.
  • Items marked as "final sale."

3. How to Initiate a Return

To request a return or exchange, please follow these steps:

  1. Contact our customer service team at info@mtmbeauty.com or call us at +971585658685 within 14 days of receiving your order.
  2. Provide your order number, product details, and reason for return.
  3. Our team will guide you through the next steps and provide a return authorization if your request is approved.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
  • We recommend using a trackable shipping method to ensure the safe return of your product. MTM Beauty is not responsible for items lost or damaged during return transit.

5. Refund Process

  • Refunds will be processed within 7–10 business days after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method. Please note that your bank or payment provider may take additional time to process the refund.
  • Shipping fees and customs charges (if applicable) are non-refundable.

6. Exchanges

If you wish to exchange an item:

  • Contact us within 14 days of receiving your order.
  • Exchanges are subject to product availability. If the requested item is unavailable, you may choose a refund or store credit.

7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product:

  • Contact us immediately at info@mtmbeauty.com or +971585658685 with photos of the issue.
  • We will arrange a replacement or refund at no additional cost to you.

8. Contact Us

If you have any questions or need assistance with a return, please reach out to our team:
MTM Beauty
Email: info@mtmbeauty.com
Phone: +971585658685
Address: Al Masraf Building, 805, 8th Floor, Baniyas, Dubai DU, United Arab Emirates

By making a purchase with MTM Beauty, you agree to the terms of this Return Policy.